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Center for Educational Technology & Instructional Support

CETIS Tech

The College of Allied Health Sciences' Office of Instructional Technology is located in French East suite 335. The office offers a wide array of services, including individual training, troubleshooting or consultation. For more information, email CetisHelp@UC.edu

Available Services from Instructional Technology

  • Unlocking UC ID  accounts
  • Wireless network configuration for laptops and mobile phones
  • Assistance with audio/visual equipment used in classrooms in French East and French West
  • Classroom equipment usage training
  • 40 laptops are available for use by Faculty in French East classrooms only
  • Hardware/Software installation and support for systems in CAHS offices and computer labs
  • Troubleshooting laptops & equipment used in CAHS offices, classrooms and computer labs
  • Assistance with printing in CAHS offices and computer labs
  • Classroom lecture capture
  • Video conferencing 
  • Help with creating/printing/laminating posters -- CAHS only

How to Get Help

There are three ways to get help:

1. In-Person Support
Need Help?  Stop by French East Room 318.   This is our walk-up Help Desk Space.   Our hours are: Monday through Thursday from 7:30 AM to 9:00 PM and Friday from 7:30 AM to 5:00 PM.   We only provide special scheduled event support on the weekends.  Summer hours, holiday hours, and break hours vary.

2. Phone Support
The primary phone support line is 8-3716.  This number rings to our support cell phone.  This method is primarily for “Emergencies:”

    • Unable to login to the computer (computer won’t power up)
    • Network Printer is down for all users
    • Virus Infection on your computer
    • No Network connection
    • Unable to teach in a classroom or computer lab

3. Email Support
Send us an email to CetisHelp@UC.edu. This will generate an automatic help ticket to allow us to track your issue from submission to resolution. This email account is monitored through our ticketing system during CETIS Tech's open hours.

During inclement weather or emergency closings CETIS has a policy in place to continue support operations during those days from 8:00 AM to 5:00 PM. Notification will be sent out when those events take place with detailed contact information.  

Edited Team

More Information

CETIS Team Administration

Don Hodges, MA
Director of Educational Technology and Instructional Support
3202 Eden Ave
Cincinnati OH, 45267
513-558-0431
Email: donald.hodges@uc.edu

CETIS Tech Staff

Derrick Chandler, AAS 
Room 318 French East 
French East Technical Support 
Phone: 513-558-3716

Kyle Bailey
Room 318 French East 
French East Technical Support 
Phone: 513-558-3716

Alec Metzger
Room 318 French East
French East Technical Support
Phone: 513-558-3716

O.L. Peters
Room 318 French East
French East & West Technical Support
Phone: 513-558-3716

Contact Us

CETIS Help Desk
3202 Eden Avenue 
Cincinnati, OH 45267 
Room 318
Phone: 513-558-3716
Email: CetisHelp@UC.edu

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